Are your Artisan Soaps perfumed? How strong is their fragrance?
Our soaps are designed to be enjoyed while you use them, but not to be overwhelming as to compete with your preferred perfume, body spray, or cologne. Some soaps may leave a slight fragrance, but only detectable within a few inches and not dominate a room. Some scents may also give off a scent while on the counter, similar to a candle's "cold throw."
What are the white specs in the artisan soap bars?
There are a few possibilities depending on the ingredients. The white specs could be (most to least likely): stearic acid from the sustainably sourced RSPO certified palm oil, specs of titanium dioxide, non-toxic soda ash, or another additive from the soap.
Why is my soap, lotion, product turning brown?
Vanillin (an ingredient in fragrance oils and naturally occurring) usually will turn products (soaps, lotions, etc.) and colors darker over time. It does not always cause soaps to become darker. The higher vanillin content in a product, the darker products become.
Do you make custom soaps or orders?
We can consult and work with you to create wonderful custom artisan soaps or other personalized gifts for friends, significant others, co-workers, family, teachers, or yourself! We may be able to help craft custom products for wedding favors, birthdays, Valentine's Day, Mother's Day, Father's Day, baby showers, bachelorette / bachelor parties, anniversaries, or other special occasions.
Note: custom cold-process soaps take 4 weeks to cure, so order well in advance!
Be sure to include:
- The date of your event / when your order needs to be ready.
- What product you'd like created.
- Any design or color ideas.
- How much you need made / guest numbers.
- Any allergies to avoid.
- Any special considerations, such as: Vegan, Paraben-free, Pthalate-free, Natural, etc.
How long do your artisan soaps or other products last?
Unless otherwise noted, in proper storage conditions, all products last 12 months (1 year). Artisan soaps are best within 1 year and last longer, but have reduced lather, bubbles, scent, or color.
How can I track my order or view past orders?
The order confirmation email will have past orders with a link to view the order. Also, the shipment confirmation email contains a link to view the order and a tracking number for shipment. Your customer account will also show past orders.
What kind of packaging materials do you use? Is it recyclable or eco-friendly?
We try to re-use any suitable and recyclable packing materials such as tissue paper, other paper for cushioning, packing peanuts, and plastic air bags.
What is the best way to store / care for artisan soap?
A dry bar is a long-living bar, so allow them to dry-out between uses. Bars can be cut, if you want to save part of it to use later. Use a soap pouch / bag (muslin, nylon, sisal) to increase lather, but still allow the bar to dry between uses. Bars make excellent hand soap or bath soap, but limit their exposure to direct water or pools of water when using in the shower because bars 'melt' from constant water contact.
What is the best way to store / care for products with essential oils?
Avoid sunlight (direct or indirect), dry (not humid such as bathroom), and room temperature or preferably cool place. Most do not require refrigeration, but as with most cosmetics, perfume, or essential oils UV rays, heat, moisture, and air will cause the product to lose potency, color, or break down the formula (as in evaporation or interaction with contaminants).
What if I have allergies or irritation with a product?
If irritation occurs, discontinue use. If you are concerned with allergens, please use the contact form or send an email to firstname.lastname@example.org. If you have any allergies, please check the ingredients list. I include all the ingredients typically in INCI (International Nomenclature Cosmetic Ingredient) not FDA (U.S. Food and Drug Administration) form. INCI is typically more detailed, scientific, and complete version used for safety, regulation, and medical tracking (read about INCI more). I understand some fragrances may include allergens, so I keep any allergen declarations and SDS (safety data sheets) for ingredients. Allergens can develop with repeat exposure / use of a product, so a reaction can be sudden. Be cautious using any products on delicate areas or broken skin (shaving, waxing, cuts, etc.). As always, soaps and cosmetics are for external use only and please do not eat them (even if they smell or look delicious).
Can I use your soaps or lotions on my face?
I would not recommend using any soap or lotion on your face unless it is listed as a facial product. Facial skin is more delicate than body skin, and most of my products are formulated using the higher IFRA (The International Fragrance Association) guideline for body products (not always the maximum as a caution to reduce any risk of reaction).